Primaries of WA Pty Ltd Privacy Policy 

Our Guarantee
At Primaries we believe it is very important that an individual's personal information is kept private.

We are committed to protecting and maintaining the privacy, accuracy and security of your personal and financial information.

How we collect your information
We will only collect information that is relevant to our business relationship with you.

The information we collect will include your contact details, personal details, financial information and information about how you use our products and services.

• We will usually collect this information directly from you, or if we obtain information from other sources we will advise you of what they are.

• We will not collect any sensitive information, such as information relating to your health, unless we require such information to provide you with a specific product or service.

• When you speak to us about your personal financial affairs we will minimise the opportunity for other people to overhear the conversation.

How we use your Information
We will limit the use of your personal information to:

• Recommending to you, or providing you with the products and services you may require

• Maintaining the various financial accounts that you have with us

• Carrying out marketing and promotional activities

• Fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts)

Who will use your Information

• We will not share, sell or trade your information to any entity or person outside Primaries of WA Pty Ltd

• We do allow your information to be provided to particular organisations under certain circumstances. These organisations may include our auditors and the legal or accounting firms we use in respect of the administration of your accounts with us

Your Information is secure

• We will take appropriate action to ensure that your personal information is kept secure and confidential.

• Only employees of Primaries of WA Pty Ltd and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information

• We will not retain your information for any longer than it is required by us, except to fulfill our legal obligations

• The law generally requires us to retain account information for seven years, however we may retain some information for shorter or longer periods depending on specific legal requirements and the needs of our business

• We will, with your assistance, keep your personal information accurate, complete and up to date.

You have access to your Information
You can access most of the personal information we hold about you and request corrections to it if required.

• This right is subject to some exceptions, for example you may not obtain access to information relating to existing or anticipated legal proceedings.

• If you wish to know what information Primaries holds about you, you may contact the Administration Manager at the Company's Head Office, 18 Wellard St Spearwood, WA. Phone: (08) 9434 1622.  This service is free unless the information you request requires significant research or preparation time. Before we act on requests of this nature we will tell you how much this service will cost.

What to do if Primaries has made an error
Primaries is committed to the protection of your privacy, and our policies, processes and systems have been developed with this intent.

However, human errors will occur and if you believe that we have made an error in maintaining your personal information, we invite you to contact the Administration Officer at the above address.

Where we have made an error we will take all reasonable steps to ensure it does not occur again.

Primaries is bound by the National Privacy Principles for the handling of Personal Information. To obtain details of the National Privacy Principles please contact the Office of the Federal Privacy Commissioner

This information is current as at 21st December 2001 and relates to Primaries of WA Pty Ltd ABN 36 108 324 456.

Primaries Online Privacy Policy

We understand that when accessing our website or interacting with us online, the privacy and confidentiality of personal information is important to our clients. That's why we are committed to safeguarding the personal details you provide us.

The following explains what information we gather from you when you go to our website, how we use that information and how you can contact us for more information.

The Information We Collect
Each time someone visits our site, our web server collects the following types of information:

• The number of users who visit

• The date and time of visits

• The number of pages viewed

• How users navigate through the site

No attempts are made to identify anyone browsing our site. The data is captured so that we can accurately evaluate the quality of our content and make improvements for you.

If you elect to request more information from us, make a comment or ask a question, we collect only those details that you provide to us at that time. At present, this information is limited to your name and e-mail address and the services that you are interested in.

How We Use Your Information
When applying for our products or services online we may request personal information such as your name and e-mail address. We may use your email address to send regular communications about information which you have told us you are interested in.

Permission To Contact You
You can choose not to receive further emails from us by withdrawing your consent. To do this, please contact our Website Administrator and provide him with your name and e-mail address.

Securing Your Information
Primaries of WA Pty Ltd takes reasonable steps to ensure that your personal information is stored securely. Stored information about you is protected from unauthorised access through the use of firewalls, secure passwords and sign in processes.

Contact Us
If you feel that we have not lived up to our online privacy commitments or you have any queries relating to our policies, please e-mail our Administration Manager

As we plan to keep our statement on privacy current, this information can be subject to change. Please return periodically to review the latest on Internet privacy.

For more information about our commitment to securing your personal information read the Primaries of WA Pty Ltd Security Policy.

Information is current as at 21 December 2001. Primaries of WA Pty Ltd ABN 36 108 324 456